Delivery Policy
- All orders are processed for delivery on order confirmation. Orders placed in the UAE before 2pm will be processed within 24-48 hours of placing the Orders, during Sunday through Thursday, and delivered within 1-2 days and products ordered for delivery outside UAE, will be delivered from Turkey and take approximately 2-5 days to reach its destination depending on the courier partner’s delivery timelines.
- Orders are delivered using a third party courier (UPS or other as selected by us). Delivery charges, if applicable will be added at checkout.
- Delivery time within the GCC is normally 1-2 days.
- Delivery time to Europe and the United States of America and Canada is normally 4-5 days.
- Delivery time to Africa and the Far East is normally 4-5 days.
- We retain legal ownership of the Products until full payment has been made and such payment has been received. Legal ownership of the Products will immediately revert to us, if payment is refunded to you.
- Risk on the Products will pass to you upon delivery.
- Orders placed for delivery locally within the UAE will have a fixed fee of USD 5 and Orders to be delivered internationally will be at a fixed fee of USD 15. Orders over USD 150 will be shipped free of shipping charges.
- Please note that we cannot ship to P.O. box numbers as shipments require a signature upon delivery. Certain out of range remote areas not supported by the courier network may be shipped by alternative mail partners that may have different delivery timelines.
- If a package is undeliverable, you will be held responsible for any return and original shipping charges. To prevent this from happening please look out for any delivery attempt notifications and use the ‘Track my order’ feature located in the confirmation email.
- Please note we are not accountable for any Orders that have been marked as delivered nor where delivery attempts have been made.
- VAT charges may apply to countries not within the EU. We are not responsible for VAT charges. Please familiarise yourself with your countries regulations as payment of these charges may be necessary to release your Order.
- Please note we cannot be held responsible for any shipping costs related to exchanges or for any loss of items during shipping.